1. Pristine Condition Guarantee

Due to strict cosmetic safety and hygiene regulations governing personal fragrances and botanical oils, opened or sprayed flacons cannot be returned for resale. However, we stand unconditionally behind the integrity of our packaging and formulation quality.

2. Damaged or Leaking Items in Transit

If your package arrives with glass breakage, atomizer leakage, or exterior box damage, notify our concierge within 48 hours of delivery via WhatsApp (+91 99991 30104) or email (perfumebella7838@gmail.com) with brief photographic proof. We will immediately dispatch a fresh replacement flacon at zero additional cost.

3. Partial Payment Non-Delivery

In the rare event that an order paid with 30% advance cannot be delivered due to logistical impossibility or courier cancellation, your 30% payment will be refunded in full back to your original payment method via Razorpay within 5–7 business days.

4. Resolution Timelines

All replacement dispatches are authorized within 24 hours of receiving visual verification from our quality audit team.